Fidos Bank is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our services.
**2. Information We Collect**
- **Personal Information:** Name, address, email, phone number, date of birth, and identification documents.
- **Financial Information:** Banking details, transaction history, investment preferences, and payment records.
- **Technical Information:** IP addresses, device information, browser type, and cookies.
- **Communication Data:** Correspondence between users and customer support.
**3. How We Use Your Information**
- To provide and manage your banking services.
- To process transactions and verify identities.
- To improve our services and enhance user experience.
- To comply with legal and regulatory obligations.
- To prevent fraud, money laundering, and security risks.
**4. How We Share Your Information**
- With third-party service providers assisting in payment processing, fraud prevention, and customer support.
- With legal authorities when required by law or regulatory compliance.
- With affiliates or partners for service enhancements and offers (only with user consent).
- In case of mergers, acquisitions, or business transfers, subject to confidentiality agreements.
**5. Data Security Measures**
- We use encryption, secure servers, and authentication protocols to protect user data.
- Users are encouraged to maintain strong passwords and secure access to their accounts.
- Unauthorized access to user data is strictly prohibited and monitored.
**6. User Rights and Choices**
- **Access and Correction:** Users may request access to their personal data and correct inaccuracies.
- **Data Deletion:** Users can request the deletion of their data, subject to legal and operational limitations.
- **Opt-Out:** Users may opt out of marketing communications at any time.
- **Cookies and Tracking:** Users can manage cookie preferences through browser settings.
**7. Retention of Data**
- We retain user data only as long as necessary for operational, legal, and regulatory purposes.
- Data is securely deleted when no longer required.
**8. Third-Party Links and Services**
- Our platform may contain links to third-party websites. We are not responsible for their privacy practices.
- Users should review third-party policies before providing personal data.
**9. Updates to Privacy Policy**
- We may update this policy periodically to reflect changes in regulations or our services.
- Users will be notified of significant changes through official communication channels.
**10. Contact Information**
For any privacy-related inquiries or requests, contact our Data Protection Officer at [email protected].
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