Effective Date: 22.01.2021

Fidos Group Limited ("we," "our," or "us") is committed to protecting the privacy and security of our customers, visitors, and users ("you" or "your"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with us through our website (fidosbank.com), services, or other communications.

We may collect the following personal information directly from you:

• Full name
• Email address
• Phone number
• Residential address
• Payment or financial information
• Government-issued identification

We automatically collect certain non-personal information, such as:

• IP address
• Browser type and version
• Device information (e.g., operating system, hardware details)
• Log data, including visit duration and pages accessed

We use the collected information for the following purposes:

• To provide, manage, and improve our services
• To verify your identity and prevent fraud
• To communicate important updates and promotional offers
• To comply with legal and regulatory requirements
• To analyze trends and improve user experience

We may share your information in the following circumstances:

• With Service Providers: To support our operations, such as payment processors and IT providers
• With Legal Authorities: If required to comply with legal obligations or in response to lawful requests
• For Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred

We will never sell or rent your personal information to third parties.

We use cookies and similar technologies to enhance your browsing experience. Cookies help us understand how you use our website and personalize content for you. You can adjust your browser settings to disable cookies; however, some features of our website may not function properly.

We implement industry-standard measures to secure your data, including encryption, firewalls, and access control mechanisms. Despite these efforts, no system is entirely immune to security breaches.

You have the following rights regarding your data:

• Access: Request access to your personal data we hold
• Correction: Request corrections to inaccurate or incomplete data
• Deletion: Request the deletion of your data, subject to legal obligations
• Data Portability: Request transfer of your data to another service provider
• Opt-Out: Unsubscribe from marketing communications

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices or content of such third-party sites.

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on our website with the revised effective date. We encourage you to review this policy periodically.

If you have questions or concerns regarding this Privacy Policy or our data practices, please contact us:

Email: support@fidosbank.com
Address: Rue de Koninck 21, 1080 Bruxelles, Belgium

Address: 50 Princess Street, Ipswich , England, IP1 1RJ

By using our services, you agree to the terms outlined in this Privacy Policy